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How Serena Hotels Elevated Guest Connectivity Across Africa with ANTlabs and HSC Systems

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Hospitality
The Client

Serena Hotels & Resorts

  • Countries
  • Kenya, Tanzania, Uganda, Rwanda, DR Congo, Mozambique
  • City/Region
  • Across East Africa
  • Year
  • 2025
Technical Overview
  • Deployment of ANTlabs SG5 gateways and cloud-based ASP Cloud management platform across 22 properties
  • Integration with Serena Hotels' Property Management System (PMS) and existing Wi-Fi infrastructure
  • Implementation of a unified guest authentication and captive portal solution
  • Centralisation of network monitoring, configuration, policy management, and reporting
  • Standardisation of guest connectivity services across six African countries
  • Deployment of real-time analytics, performance monitoring, and operational visibility tools
Connected Hospitality

"When you want to go fast, go alone. If you want to go far, go together."

That spirit of collaboration inspired Serena Hotels, one of Africa’s most respected hospitality brands, as it set out to unify digital guest experiences across 22 properties in six countries.

Partnering with ANTlabs and HSC Systems Limited, Serena Hotels implemented a scalable connectivity solution that delivers seamless Wi-Fi, centralized management and empowered IT teams, all while preserving the signature warmth and service that define the Serena brand.

The Client

About Serena Hotels

Serena Hotels is synonymous with heritage, elegance and world-class hospitality. Its portfolio in Africa spans six countries, from the city luxury of Nairobi Serena Hotel in Kenya to the wild beauty of Serengeti Serena Safari Lodge in Tanzania and the oceanfront charm of Polana Serena Hotel in Maputo, Mozambique. The group continually invests in innovation to enhance guest comfort and operational excellence.
The Vision

Consistent, Connected Hospitality

Serena Hotels’ leadership envisioned a single, intelligent network framework that would unify guest connectivity across all properties. Their goal was to deliver a consistent, high-quality digital experience while simplifying operations and giving their IT teams the flexibility to manage day-to-day performance with ease.

To bring this vision to life, Serena Hotels partnered with HSC Systems Limited, a trusted regional systems integrator and ANTlabs, a global hospitality connectivity leader.

 

The Solution

Centralized Control, Local Empowerment

Working together, ANTlabs and HSC Systems deployed SG5 gateways and the ASP Cloud management platform across Serena Hotels’ network. The solution offered:

Centralized visibility

Serena Hotel’s IT team can monitor, configure and manage all 22 sites from a single dashboard.

Seamless guest experience

A unified captive portal allows guests to log in easily using room credentials.

Operational efficiency

The IT Team can troubleshoot, update policies and generate reports instantly with no vendor escalation required.

Smart scalability

The cloud-based system supports future expansion while maintaining consistency across regions.

Chrispine Mboga, County IT Manager - Kenya, Serena Hotels

"Intuitive guest experience and operational excellence are at the heart of the selection of hospitality technologies at Serena Hotels." said Chrispine Mboga, County IT Manager - Kenya

He adds...

ANTlabs HSIA has integrated with the PMS and pre-existing Wi-Fi infrastructure offering both seamless internet connectivity to our guests, and back-end centralised management and analytics for proactive service by the IT teams.

HSC Systems regional presence ensured fast-tracked parallel deployment across multiple countries and continued localised vendor support.

"Intuitive guest experience and operational excellence are at the heart of the selection of hospitality technologies at Serena Hotels." said Chrispine Mboga, Country IT Manager - Kenya.

ANTlabs HSIA has integrated with the PMS and pre-existing Wi-Fi infrastructure offering both seamless internet connectivity to our guests, and back-end centralised management and analytics for proactive service by the IT teams.

HSC Systems regional presence ensured fast-tracked parallel deployment across multiple countries and continued localised vendor support.
Chrispine Mboga
Country IT Manager - Kenya, Serena Hotels
Regional Deployment:

From City Hotels to Safari Lodges: One Connected Platform

HSC Systems coordinated deployment and training across Kenya, Tanzania, Uganda, Rwanda, DR Congo and Mozambique, ensuring smooth integration with Serena Hotels existing Property Management System (PMS). Their regional presence enabled reliable rollout in city hotels, beach resorts and remote safari lodges.

"Serena Hotel' decision to standardize on SG5 and ASP Cloud reflects a forward-looking vision for seamless digital guest services. The technology fits the operational needs perfectly, balancing local autonomy with centralized control."
Teck Kang
CEO, ANTlabs Hospitality Pte Ltd
"This project represents what HSC stands for: technology that works seamlessly across borders while keeping the human experience at the center. Seeing Serena Hotels’ IT teams empowered and guests consistently connected across all properties is the real reward."
Nashon Omondi
CEO, HSC Systems Ltd
Results

Unified Experience, Smarter Operations

Since deployment, Serena Hotels has seen immediate improvements across its properties:
  • Consistent Wi-Fi performance and exemplary guest experience.
  • Centralized monitoring and reporting for all sites
  • Faster updates and simplified configuration changes
  • Empowered IT teams with full network visibility and control
The new digital foundation ensures that every guest whether on a bush safari, a luxury beach vacation or a city business stay, enjoys the same reliable, high-quality connectivity that complements Serena Hotels world-class hospitality.
Looking Ahead

The Future of Serena Hotels Connectivity

Serena Hotels is now building on this success to create seamless loyalty-based connectivity across all properties. By linking digital identities with guest profiles, the group aims to deliver even more personalized and frictionless digital experiences.
About the Partners

A Shared Vision and Partnership for Connected Hospitality

ANTlabs is a Singapore-based hospitality technology provider delivering guest Wi-Fi (HSIA) and centralized network management for hotels worldwide. Its SG5 gateways and ASP Cloud power a unified platform with ANTlabsEzTV (IPTV) and ANTlabsEzCast (in-room casting), enabling secure, scalable guest experiences across properties.

Based in Nairobi, Kenya, HSC Systems is a leading ICT and Extra-Low Voltage(ELV) systems integrator operating across 30+ African countries. For over 25 years, the company has delivered integrated networking, smart building, security, fire & life safety, and automation solutions across hospitality, commercial, residential and mixed-use developments.

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